Refund & Return Policy

We are dedicated to providing a smooth shopping experience. If you are not satisfied with your purchase, you may request a return under the conditions described below.

Return Eligibility

Return requests may be submitted within 14 or 30 days after the delivery date, depending on the return period applicable to your order.

To qualify for a return, the item must:

• Be unused and in resalable condition

• Include the original packaging whenever available

• Include all accessories, manuals, and components

• Not be damaged due to misuse, neglect, or unauthorized modification

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Returns cannot be accepted for:

• Personalized or custom-made products

• Digital products or downloadable content

• Gift cards

• Clearance or final sale items

• Products identified as non-returnable

How to Request a Return

Please contact our customer support team before returning any item.

Your request should include:

• Order number

• Product name

• Reason for the return

• Photos if the product is damaged, defective, or incorrect

After approval, return instructions will be provided.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping charges are refundable only if the return is due to our error or a defective product.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days after delivery.

We will review the issue and work to resolve it as quickly as possible.

Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping expenses.

Contact

Email: stefaniebungo3235@outlook.com